We offer a 'No Quibble' returns policy.
We will refund the item(s) in full, excluding the delivery charge, provided the items are returned carriage paid, in their original state and packaging and within 30 days of purchase. Refunds are normally issued same day of return, however we guarantee never more than 30 days.
Please return to your nearest branch or post to:
Please include proof of purchase and your contact details with your return. If you should any difficulty in finding you proof of purchase, please contact us for assistance.
If you return an item because it was faulty or incorrectly supplied -
We will exchange or refund the item(s) in full including the delivery charge and we will refund the cost of returning the item to us, providing return carriage charges are agreed in advance in most instances we will instruct our carrier to collect on our account.
Unfortunately we may have restrictions on returning for cut to length orders for chain or rope and specially procured items. Please contact us for acceptance first