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Terms & Conditions

THE COMPANY

Our company is CH Marine Ltd. Company Reg: No 298371. Registered office: Nautic House, Marsh Road, Skibbereen, Co Cork, Ireland. P81 R230.

RETURNS

We now offer FREE returns within the Rep. of Ireland

If you are unhappy with your purchase in any way. No problem, simply return the order and we'll be very happy to exchange or refund it.

Please return the whole order or any items not required in their original condition and packaging, within 30 days of you receiving your order. Refunds are issued including the delivery charge, excluding large Items, special purchase order and orders returned from outside of the island of Ireland) and within 3 days of receipt at our premises. See special extended returned period above

We now offer free returns in the Rep. of Ireland on all standard size parcels - Large item such as Kayaks, Masts , Anchors and Chain will incur a return shipping charge

How to set up a return

Please Login to your online account and select 'Orders' from the drop down menu in the 'Account 'Tab - Find the Order you wish to return, click 'Return items', complete and submit a Returns Form and you have complete the return notification. Wait for for the return to be authorised by us before shipping back to us - You may track the status of your return by clicking 'Returns' in the 'Account' menu.

Returns from within the Rep. of Ireland

For standard parcels we use AN POST Courier Service - Please go to this web address: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

Select CH Marine from the drop-down 'Retailers' menus and complete the procedure. Print the Returns Label, attach to the parcel and drop into your nearest post office. For large item returns ,see note below and please contact us so we can help arrange the most cost-effective means of return shipping.

Returns from UK (Post Brexit)

Returns from the UK have been simplified and should be sent prepaid to our Northern Ireland warehouse. This removes the need for customs clearance or any extra charges

CH Marine (NI) Ltd 

Scrabo Business Park,
Jubilee Rd,
Newtownards
Co. Down
BT23 4YH

Tel: 028 91 828405

Returns from outside Rep of Ireland (EU and Worldwide)

Returns from outside of the Rep of Ireland should be returned be pre-paid. The delivery charge is non-refundable - Please contacts our returns department who will gladly assist in ensuring the most economical return cost

If you return an item because it is faulty or incorrectly supplied

We will exchange or refund the item(s) in full including the delivery charge and we will refund the cost of returning the item to us, providing return carriage charges are agreed in advance - In most instances we will instruct our carrier to collect on our account.

Returns may be also dropped off at one of our CH Marine branches:

  • CORK: Frankfield Industrial Estate, Frankfield Road, Cork (opposite Hanleys Garden Centre) T12 KA99
  • SKIBBEREEN: Nautic House, Marsh Rd, Skibbereen, Co. Cork. P81 R230
  • NEWTONWARDS, Co Down: Scrabo Business Park, 14 Jubilee Rd, Newtownards BT23 4XG, Northern Ireland

Large item returns (Items of excessive length ,weight or volume)

All items in this category from within or outside of Ireland should be returned carriage paid and we regret the delivery charge is non-refundable. Please contact us so we can help arrange the most cost effective means of return shipping.

PAYMENTS

We accept payments via PayPal and Debit and Credit Cards payments from most major banks. Credit & Debit Card payments are directed to one of our secure, payment gateway providers such REALEX or STRIPE. Here your card information is processed in the highest security, PCI DSS Level 1 compliant environment. CH Marine does not retain your credit card details in any form

PRICES /CURRENCY

Prices are displayed as standard in Euro . Certain other currencies can be selected by choosing the 'Currency' from the drop-down tab at the top, right of the home page. Your regional IP Address may cause the currency to default to your local currency, if it is one of the currency options available

  • EUR - Prices, when displayed in Euro are transacted in Euro
  • GBP - Prices, when displayed in GBP (Sterling) are transacted in GBP.

All other Currencies - Prices displayed in currencies other than Euro and GBP (Sterling) are converted at mid-market exchange rates and should be considered as a guide only. All payments are settled in Euros. Customers paying from non-Euro banks may ultimately find minor differences in the amount settled in their home country depending on the exchange rate applied by their own bank.

VAT

Vat Rates are determined by the delivery destination

  • Ireland & EU delivery addresses - VAT 21% applies
  • Northern Ireland delivery addresses - UK VAT 20% applies
  • UK delivery addresses – VAT 20% applies up to £135.00  Above £135.00 VAT at zero rate applies
  • All Non-EU & UK delivery addresses VAT Zero Rate applies
  • Note: Most Children’s clothing is VAT Zero Rated
  • For EU Business Customers submitting orders with valid EU Vat numbers, VAT is zero rated.

Brexit Charges and Special Notes

UK Customers - Please be aware your order may be subject to charges for handling, customs clearance and VAT -  We ship all order under £135 with VAT inclusive and for order over £135  exempt of VAT  

Northern Ireland  - Northern Ireland enjoys special status of being with the EU and the UK at the same time - All orders will be shipped includin  UK VAT and there will no be a need for customs clearance 

EU Customers - We are based in the Rep of Ireland and so all shipments to EU addresses are in free circulation with no requirement for custom clearance

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

WARRANTY

All goods supplied are covered by the standard manufacturer’s warranty. If an item is faulty, please return it to us with a covering letter. We will then arrange to either credit you or replace the goods, whichever you prefer. None of the above affects your statutory rights. To make a warranty enquiry, please email us at sales@chmarine.com or alternatively, you can call on +353 21 4315700 or write to us at CH Marine, Nautic House, Marsh Rd., Skibbereen, Co. Cork, Ireland. P81R230

APPLICABLE LAW

We have a passion to achieve the best in customer service and promise to work tirelessly to resolve any differences which may occur between you, the customer and we, as the supplier in the rare event that we are unable to reconcile a dispute of any nature, please understand the Laws of the Republic of Ireland will apply.